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The TIC Way

TIC (The Independent Choice), formed in 2002, is a Midlands based telecoms provider offering businesses a total solution embracing hardware, mobile, support agreements and connectivity options.

We have experienced consultants, project managers and engineers, to deliver the correct technology solutions for your business.

From initial contact through to implementation “The TIC Way” is to listen to your needs and provide a solution that is bespoke to your organisation.

Our process includes the following proven stages:


Initial Contact

“From the moment you speak to one of our staff on the phone, you gain confidence from the fact that our experienced marketing team actually listen.

Our pre-call research will provide you with the confidence that TIC actually know what telephone system your company has, how long you have had it and that we are contacting you at the right time for your business, to offer a complimentary service that you will be interested in.

We don’t call promising to save money or informing you that it is time to change your system. We talk to you about solutions to help your business.

Our professional approach will discuss your current setup, understand how your company operates and its communication issues. We can then clearly indentify and advise you on how we can help.

An appointment can then be arranged for one of our consultants to come out and “Listen”



“Our experienced field based consultants will be delighted to visit you at your premises to understand in more detail your commercial and telecommunication requirements.

By evaluating your needs, as opposed to simply telling, we will be able to provide the right advice for your business. Often this advice includes how we can help get more out of the current phone system, by considering enhancements, better system programming and user training.

TIC will provide a report covering our proposed solution.”



We can return to present the solution, having evaluated your business needs. This will highlight TIC’s market knowledge outlining technology and supplementary services that will often improve staff productivity, business process efficiency as well as potentially highlight cost reductions.

Our portfolio of hardware and software applications will ensure we always tailor a solution, as opposed to forcing you into a restrictive recommendation.

TIC will provide professional advice on whether to invest in a new telephone system or what can be achieved with an existing system support agreement.

How We Work

New Telephone Systems

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Your Existing System Support

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